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CitizenLink™ AI
Introducing CitizenLink™ AI – Early Adopters Wanted!
Reduce 911 wait times for citizens with AI-based public safety tools.
AI Assistant for Non-Emergency Calls
Today at IACP 2024 in Boston, CentralSquare introduced Citizen Link AI™, the first integrated suite of AI-based public safety tools in the U.S. designed to significantly reduce 911 wait times for citizens, prioritizing true emergencies and redirecting non-emergency calls to the appropriate services.
Seeking Early Adopters
Integrated with CentralSquare Solutions
We are currently seeking early adopters interested in being the first to utilize this solution and your agency can submit your interest by emailing us at earlyadopters@centralsquare.com.
Integrating with several CentralSquare products, including Pro Suite, Enterprise Suite, ONESolution™ and Vertex™ NG911, CitizenLink AI reduces wait times for citizens by integrating an AI-assistant into non-emergency call queues. Powered by Amazon Connect, the AI-assistant answers everyday questions refined by the agency, can send text message hyperlinks with more info, or even transfer calls.
Accessibility and Assistive Technology
CitizenLink AI also incorporates AI and SMS based assistive technology for individuals who are hearing or speech impaired, non-English speakers, or are in danger and unable to speak. Callers in distress who call 911 but hang up before the call is answered immediately receive a text verifying if they intended to call 9-1-1 and can communicate back.
For more information on CitizenLink AI and our early adopter program please email us at earlyadopters@centralsquare.com today!
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