CentralSquare Launches CitizenLink AI to Reduce 911 Wait Times for Citizens by Automatically Handling Non-Emergency Calls

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Public Safety Suite® - Enterprise

Cut response times by 2 minutes

The most comprehensive, end-to-end solution for police, fire and EMS agencies

Maximize Safety Through Innovation and Automation

CentralSquare's CAD Enterprise solution shown on a desktop computer.

CentralSquare Public Safety Enterprise Suite is the industry’s broadest, smartest, most innovative public safety suite, featuring 911, CAD, RMS, Mobile and Jail—for true interoperability. Built specifically for medium and larger agencies, Enterprise Suite is designed to leverage cutting-edge technology for the fastest, most efficient, and effective response.

A middle aged male police officer stands in front of his patrol car, looking out of frame in concentration. Behind him, another officer is opening the patrol car door.
CentralSquare's 911 call-taking solution on both a desktop and laptop computer screen.

Benefits to Your Agency

  • Save up to 2 minutes on 911 calls
  • Get the quickest arriving units on scene with real-time locations and roadway conditions
  • Reduce incident response times by up to 2 minutes
  • Scalable to meet high call volumes inthe largest natural disasters and incidents
  • Cut booking time by 66%
  • Proven track-record of success

Relying on CAD Enterprise for Coordinated Response

Jeffcom 911, CO, shares how CAD Enterprise is a dynamic, resilient system that helps responders move faster and digest increasing amounts of information in the field, for the largest, most complicated incidents. “It’s a time saver. It’s a force multiplier. It provides rapid facilitation of assets to the scene. What it equates to is vastly reduced time for response.”

A still image taken from a video testimonial showing Michael Brewer, Deputy Director of JeffCom 911, Colorado speaking about his experience with CentralSquare's Public Safety Enterprise Suite solution.
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CentralSquare's MobileX software on a mobile device.

Work Smarter in the Field

Untether your responders from their laptops and put data and media—from calls for service and responder location to complete in-field reporting – in the palms of their hands.

  • Bi-directional, real-time access to dispatchers and history in CAD and Records Enterprise
  • Fully responsive experience on iOS and Android devices
  • Mobile mapping, intelligent routing and realtime alerts speed up response
  • Access and file reports from anywhere, taking work to the field

Learn About MobileX

A male police officer typing on a laptop, which is placed on the hood of a patrol car.
CentralSquare's Record Management Software (RMS) solution for our Public Safety Enterprise Suite.

Best Coordinated Response for Your Community

The system is designed to handle complex and large call volumes. Send help faster with the most powerful unit recommendation algorithms to the most accurate location with caller location tools. Unlock dispatcher communication with callers through the latest technology for text-to-911 and video calling. Prioritize response with geographically informed visual cues that identify duplicate ringing calls from the same area. Share information seamlessly between responders, dispatchers and supervisors.

Download Solution Sheet

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One of our experts will reach out to you shortly to see how CentralSquare can better help you serve your community.

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An image showing CentralSquare's Public Safety Suite on a desktop, tablet and mobile phone.
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