CentralSquare Launches CitizenLink AI^™ to Reduce 911 Wait Times for Citizens by Automatically Handling Non-Emergency Calls

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CryWolf® (False Alarm Management)

Reduce False Alarms and Wasted Resources

Reduce the number of false alarm incidents and increase cost recovery.

False Alarms Processed for You Quickly and Efficiently With CryWolf

Your alarm ordinance is managed by CentralSquare so you can focus on what matters, serving your communities. The team administers alarm system registration and renewals, tracks and processes false alarms, manages fees and fine collections and is the first point of contact for appeals. CentralSquare serves as your partner in reducing false alarms while maximizing cost recovery efforts and compliance.

Charlotte-Mecklenburg PD, NC Reduces False Alarms by 73%

Watch how the Charlotte-Mecklenburg uses our False Alarm Management software to significantly reduce the number of false alarms calls and gain efficiencies within their department.

Screengrab of our customer testimonial video featuring Charlotte-Mecklenburg's usage of CryWolf.

Diamond-shaped photos used showing an ambulance as well as the silhouette of an officer standing in front of his patrol car.

Benefits to Your Agency

Fewer False Alarms – False alarm reductions of more than 80%
Efficient Processing – CentralSquare team processes false alarms, notifications, bills, and collections daily
Improved Compliance – Permit increases of up to 50%
Increased Collections – Collection rates of more than 85%

Download Solution Sheet

A dramatic photo of a firetruck at night, which is illuminated by the lights of another firetruck that is entering the frame from the left.

Diamond shaped images - one is a close shot of a patrol car's emergency lights flashing. The other is a smiling woman wearing a headset, sitting in front of a dispatch station with a computer.

Key Benefits

Alarm permit registration/renewal and tracking
False alarm processing (business rules) defined by agency ordinance
Alarm incident data transfer from CAD
Separate law enforcement and fire rules, correspondence, fee/fine structure
Generate agency-specific notices, correspondence, forms and invoices
Produce bills, statements, and late notices
Manage billings, receivables, and collections
FDIC-insured, bank lockbox payment processing
Alarm Program website for citizen access and education
Convenient online, PCI-compliant payment portal
Support hearings and appeals
Report and alarm program statistics
Daily and monthly Alarm Program account reconciliation

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