Interoperability & Communications in Public Safety

This white paper explores the findings from a research project focused on interoperability and communication practices within public safety.

A cover photo of the Interoperability and Communication in Public Safety Whitepaper.

What does interoperability even mean?

A significant revelation from the research is the absence of a unified definition of interoperability, with each stakeholder defining it differently based on their roles and responsibilities. Respondents had varied understandings of interoperability, ranging from highly technical to more conceptual interpretations. This report aims to:

Define Interoperability

An icon with 3 gears in a circle around an orange background illustrating the point of Defining Interoperability.

Debunk Interoperability Myths

An icon with the palm of a hand open underneath of a quote bubble containing a question mark. This illustrates the point of Debunking Myths.

Evolve Interagency Collaboration

A circular icon with two people on opposite sides of a gear and arrows pointing back and forth around the gear on an orange background. This illustrates the point of Evolving Interagency Collaboration.

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There’s a critical need to educate the future generation of officers on the importance of interoperability and communication and instill a culture of transparency.

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– Research Participant

About This Report

The Interoperability and Communications in Public Safety research report is a joint effort by CentralSquare Technologies and Dr. Michelle Gundy. We produced this report in our efforts to better understand how interoperability is defined, perceived, and implemented across different organizations and to help agencies work together in more meaningful ways.

About Dr. Michelle Gundy

Headshot of Dr. Michelle Gundy. A researcher, consultant, veteran, and SME in the fields of communication, trauma, and policing (both civilian and officer trauma), Dr. Michelle Gundy has 20 years of professional experience in leadership and communications. She is a doctor of education in organizational change and leadership with graduate and undergraduate degrees in communication with deep knowledge of the emotional, physical, neurobiological, and physiological effects of trauma and how it relates to the field of policing.

About CentralSquare Technologies

CentralSquare® Technologies is an industry leader in public safety and public administration software, serving over 7,650 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America.

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