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CASE STUDY
Bossier Parish Sheriff's Office
Seamless integration across multiple departments and agencies
About Bossier Parish
Located in the northwestern corner of Louisiana, Bossier Parish is home to approximately 130,000 residents. The Bossier Parish Sheriff’s Office diligently serves all citizens residing in the unincorporated areas of the parish. In March of 2020, they embarked on a transformative journey, migrating from a CentralSquare legacy product to the cutting-edge ONESolution platform. This strategic upgrade was not only about replacing an outdated system but also about revolutionizing processes across multiple agencies. By embracing ONESolution, they aimed to better support their officers and better serve their community.
“As we adopted CentralSquare’s ONESolution, our goal was to find a solution that seamlessly integrated various systems and agencies. We specifically sought a powerful CAD system for rapid emergency responses, along with an efficient Jail Management system to oversee corrections operations.”
– Lt. Amy Pope, Dispatch Director at Bossier Parish Sheriff, LA
Challenges
The Bossier Parish Sheriff’s Office central objective was to find a comprehensive software suite capable of serving multiple agencies. They had specific criteria in mind when evaluating potential solutions.
Interoperability
Achieve seamless communication and collaboration across Fire, Police and Jail services to improve response times.
Dual System Requirements
BPSO needed a robust solution to replace both their Computer Aided Dispatch (CAD) and Jail Management software at the same time.
GIS Mapping Capability
During emergency calls, having real-time, GIS location data is essential for efficient response coordination.
The Solution
Their quest for efficiency led them to CentralSquare’s ONESolution, a Windows-based system, which would streamline operations and empower their 375 employees at the Sheriff’s office. However, the impact didn’t stop there. Neighboring agencies also recognized the value of ONESolution, resulting in a robust network of 600+ officers, fire department personnel and dedicated support staff; and let’s not forget their impressive Mobile Command Bus, standing ready to respond swiftly to natural disasters and crime scenes — all fueled by the unwavering power of ONESolution.
Officers in the field now have a powerful tool at their disposal with features like the ability to see if a citizen has an outstanding warrant, and to keep record of individuals with medical or mental health needs. This critical feature ensures that officers can make informed decisions promptly, keeping both the community and law enforcement personnel safe.
From the dispatcher’s standpoint, real-time location data has become a powerful tool. Dispatchers can assure callers of when services will arrive during emergency calls. Victims and callers receive timely updates about the officers’ proximity, providing comfort and reducing anxiety. Dispatchers serve as an extra set of eyes for scene commanders during active crime scenes. They fill in gaps in unit coordination, ensuring efficient resource allocation. This increased efficiency leads to faster response times and better outcomes.
The Results
Knowing that officers have access to critical information enhances trust and reassurance. By leveraging ONESolution’s mapping features, dispatchers optimize resource allocation. Officers are dispatched promptly, ensuring timely responses. Additionally, the ability to track patrolling in neighborhoods contributes to community safety. Citizens can feel secure, knowing that their neighborhoods are actively monitored.
Transitioning to a Windows-based solution has simplified training for incoming officers and staff. The intuitive interface and standardized platform make onboarding smoother. With a consistent system, personnel can focus on their duties rather than grappling with complex software.
ONESolution has not only addressed critical needs but also revolutionized the way Bossier Parish Sheriff’s Office operates, enhancing safety, efficiency, and community well-being.
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