Morgan County, AL: Faster 911 Call-handling with Vertex™ NG911

When seconds matter, 911 dispatchers need technology that keeps up. Jeanie Pharis, Director of Morgan County 911 in Northern Alabama, knows that better than anyone. Her team handles emergency calls for the community every day, and outdated call-handling tools weren’t cutting it anymore.

That’s why Morgan County upgraded to Vertex NG911 Call Handling, the latest step in their long-standing partnership with CentralSquare. Since making the switch, dispatchers have seen a real improvement in call-handling efficiency, giving them more time to focus on what matters most: getting help to residents faster.

The upgrade has also made it easier for dispatchers to manage high call volumes without losing critical details, which matters most in the moments when accuracy and speed can make all the difference. With more dependable tools in place, Morgan County’s team can focus less on troubleshooting technology and more on the people calling in for help.

For 911 centers looking to modernize emergency call handling without disrupting day-to-day operations, Morgan County’s experience shows how the right NG911 technology can strengthen dispatch operations and better support the communities agencies serve.

Watch the full video to see how Morgan County improved 911 call handling with Vertex NG911.