Fitzgerald, GA: Streamlining Accounting With Cloud-based Solutions

Donna Waller, Finance Director and Business Office Manager at Fitzgerald Water, Light and Bond Commission, GA, didn’t have time to waste on manual billing processes. Her team needed a faster, more reliable way to manage utility accounts for the community they serve, especially as the city continued to grow and demand for consistent, accurate billing increased.

That’s what led them to CentralSquare’s Naviline™ and Utility Billing solutions. Since making the switch to cloud-based software, Fitzgerald has cut down the manual work that used to eat up staff hours every week. Billing runs smoother. Records stay accurate. And the finance team spends less time chasing down data and more time serving residents.

The transition also gave Fitzgerald’s staff more confidence in their numbers, with fewer discrepancies to track down and less time spent on rework. That reliability has made it easier to plan ahead and respond quickly when residents have questions about their accounts.

The results speak for themselves: real cost savings, fewer errors, and a utility billing process that finally keeps pace with a growing community’s needs. For local governments and utility commissions looking to modernize accounting operations without adding headcount, Fitzgerald’s story shows what’s possible when the right cloud-based tools replace outdated, manual systems.

Watch the full video to see how Fitzgerald streamlined its accounting operations from the ground up.