Edgar County, IL: 911 with Public Safety Suite® Pro & Vertex™

For Edgar County, Illinois, fast and accurate 911 response isn’t optional — it’s the job. Serving a community of 16,000 residents, the county’s 911 team needed dispatch tools that could keep pace with growing call volume and give responders the clearest possible picture of where help was needed.

That’s exactly what they found by moving to the cloud with CentralSquare’s Public Safety Suite® Pro and Vertex™ NG911. Since making the switch, Edgar County has seen a significant improvement in mapping accuracy, giving dispatchers faster, clearer location information for every call that comes in. The result: more efficient call handling and quicker response times across the county.

Edgar County’s story is a strong example of what cloud-based 911 technology can do for public safety agencies of any size, especially those balancing rising call volumes with lean staff and legacy systems.

Watch the full video to hear directly from the Edgar County 911 team about their experience with CentralSquare.