Modernizing Emergency Response: East Baton Rouge, LA & CentralSquare

Emergency response only works when every link in the chain is connected, from the 911 caller to the dispatcher to the officer in the field. That’s the standard East Baton Rouge Parish Communications District set out to meet, and it’s why they turned to CentralSquare’s Enterprise and Vertex™ NG911 to modernize how their team handles calls and coordinates response.

Through a strong, long-term partnership with CentralSquare, East Baton Rouge has built a full public safety ecosystem in the cloud. Instead of siloed systems that slow down communication between agencies, EBR now runs on a connected platform that gives dispatchers, first responders, and officers the same real-time picture of every incident.

That kind of cross-agency coordination doesn’t just move faster. It gives the community more confidence that help is on the way, backed by Hero-Grade support EBR can count on when it matters most.

Watch the full video to hear how East Baton Rouge is modernizing emergency response with CentralSquare.