Utilizing Mobile Technology in the Public Sector 

For some public sector employees, day-to-day operations can be completed in an office setting, yet there are many who must spend the majority of their day doing work in the community. Considering tasks such as field reporting, asset maintenance, repairs and code enforcement, public sector employees cannot be tied down to technology that keeps them stuck in the office.

Local government employees need mobile technology that allows them to stay connected with the team in the office, enables them to complete critical tasks on the go and simplifies routine operations. Mobile provides the public sector with the opportunity to drive efficiency, productivity and resiliency – both for employees and citizens.

This article discusses how mobile solutions benefit your organization, improve citizen engagement and how CentralSquare can partner in your success.

Mobile Technology and Productivity

The key benefit that mobile technology provides to the public sector is improved productivity. Mobile devices equip employees to work from any location and still get the job done.

Moreover, it allows for enhanced collaboration and data sharing amongst your team. Because mobile technology operates through the cloud, all collaborators can see updates in real time. This removes the need for duplicated efforts and unnecessary, back-and-forth communication.

You can also streamline and automate slow, manual processes. Supervisors can auto-schedule assignments to workers already in the field. Those in the field can pull records and other data from their phones. For example, if a city inspector needs to pull a property’s history before an inspection, or access their city’s code information, they can easily have remote access to that data.

Considering growing cybersecurity and ransomware attacks on the public sector, it’s important that governments also consider the benefit of using cloud-based technology. Cloud providers help maintain the security of sensitive records to help decrease the chance of compromised data.

Mobile Technology to Improve Citizen Experience

Mobile is not solely intended for public sector employees, but it is also for citizen use. Government organizations need to quickly address citizen questions and needs. Utilizing this technology for citizen interaction with local government makes conducting business easier for the public, requiring less time, money and overall effort to get things done.

In cases of building and home inspections, or payment of fees for services, citizens can access portals to handle their business needs. This saves them time, but also reduces the manual workload for your staff.

Mobile also allows government organizations to shift from the one-way service delivery model to a collaborative approach. As citizens interact with government technology, they can provide input and feedback on their experience. The emphasis is on creating solutions in partnership with citizens rather than simply for them to elevate your responsiveness and deliver exceptional customer service.

CentralSquare Mobile Technology

The power of CentralSquare’s solutions is the ability to integrate all the systems necessary to manage your community’s operations. One example of this would be using multiple solutions to handle a code enforcement case.

Using our Community Development software, you can begin the process of a code enforcement case on the mobile platform. Code enforcement officers have every resource necessary at their fingertips. The system features your to-do list of code inspections that can be graphically displayed on a map of your jurisdiction; as well as an attachment feature that allows you to document any photos or files of the case.

Through the integration of Community Development, this information seamlessly flows to the Enterprise Asset Management (EAM) system to create a work order. Staff in the field can immediately access this work order, track the history of the case and access all attached documents. Once the work order is created in EAM, it connects to our Finance Enterprise solution to track your expenses connected to the case. In the instance that you are issuing fees for code enforcement and violations, the information is also linked to your general ledger.

There are additional features in Finance Enterprise that provide personal benefits to your team. The solution features the Employee Online portal, a self-service module that allows staff 24/7 access to employee information like paystubs, W2 and change requests for information. It is a full-service HR system that is customizable to your organization with complete end-user control.

CentralSquare’s mobile solutions are unchained and disconnected, meaning you don’t need an active internet connection to complete your work in the field. Our technology is specifically designed to remove roadblocks that hinder you from doing your job and give you the tools that drive efficiency.

Watch how the Village of Bal Harbour, FL benefits from the implementation of our Community Development software with the power of mobile and the cloud.

See for Yourself

CentralSquare provides critical software solutions to help your organization refine and enhance workflows. Our mobile technology gives your municipality powerful agile tools to better serve your citizens and shape your community’s growth.

Watch our webinar on Mobile Unchained to see a free demo of our software.