How to Improve Public Safety With a Full-Service CAD Interface

Every second counts during a crisis and lives often depend on dispatchers being able to get resources to the scene of an emergency as quickly as possible. When it comes to computer-aided dispatch, being able to access those resources from a single interface can help ensure that happens. A full-service CAD interface that can easily communicate across departments and jurisdictions is a critical tool in a public safety agency’s effort in learning how to improve public safety.

CentralSquare’s CAD solution provides that interface.

Challenges of Public Safety Departments

A public safety organization is only as good as its weakest link, and anything that slows down emergency communication is a threat to safety. An organization that lacks a full-service CAD interface capable of communicating between organizations such as police, fire, and EMS can quickly run into logjams that hamper response times. If a dispatcher has to make a phone call or shout across cubicle walls to coordinate resources, their effectiveness can be severely limited.

Coordinate Your Responses Between All Departments

Consider a situation where several emergencies occur at one. A building fire might require the services of the police and fire departments, while a traffic accident might require police, fire, and EMS. If the police CAD and the CAD systems for the fire department and EMS can’t be managed from a single interface, the result could be confusion that slows down response times or ends up with resources being dispatched to the wrong site.

And crises are rarely limited to a single jurisdiction. CentralSquare’s CAD-to-CAD interface connects agencies for smarter utilization of resources, greater data accuracy, faster response times, and more saved lives.

Dispatch Calls Faster With More Accuracy

Consider the experience of the City of Dallas. As the eighth-largest city in the nation with a population of more than 1.3 million, Dallas was seeking a state-of-the-art CAD system to provide interoperability between essential city services and other jurisdictions in the region. The city desired a police and fire dispatch system that would support modern mainstream technologies and serve the current and future needs of the various departments.

The Dallas CAD committee selected both CentralSquare CAD Enterprise and CentralSquare Mobile Enterprise to improve public safety and emergency management operations. CAD Enterprise places responders proactively where they’re needed, using mobile mapping and intelligent routing to speed up navigation. The Field Ops smartphone public safety app untethered responders from their vehicles, enabling them to see critical incident details and communicate with dispatchers while in the field.

Break Down Silos Between Police, EMS and Fire to Share Information

One of the challenges Dallas faced with its existing CAD systems was that they were outdated, cumbersome, and expensive to maintain. The city was using two separate CAD systems, a Fire CAD and a Police CAD, with limited ability to communicate with each other. One of the benefits of the switch to CentralSquare CAD Enterprise was automated interdepartmental incident sharing between Police and Fire Rescue for immediate and automatic notification of incidents.

Improve Your Public Safety Department Communications With CentralSquare CAD Enterprise

CentralSquare Enterprise CAD offers the latest innovative capabilities, including technology that maximizes interoperability between departments for a smarter, more coordinated response. The industry’s most advanced location and recommendation capabilities and automation tools simplify and speed up your work, allowing you to easily send the right units to the right location.